Frequently Asked Questions

Lynsun AI (Lynsun Tech Limited) is an enterprise AI product hub registered in Hong Kong in February 2026. We curate and integrate AI products and industry solutions that are ready for real-world deployment — from synthetic audience platforms and AI recording hardware, to hospital medication safety, e-commerce visual production, smart park leasing, and laboratory robotics. We act as the unified delivery partner under the "Lynsun" brand for enterprise clients across Greater Bay Area, Singapore and Southeast Asia, providing one-stop selection, localisation, private deployment and support. Our mission: empowering enterprise value with AI.

Related products: iMario · Kumi AI Recorder · Hospital IoT · E-commerce Visual AI · Smart Park Leasing

We maintain long-term strategic partnerships with each original product team. At the client interface, Lynsun acts as the APAC delivery partner — handling pre-sales, localisation, private deployment, PoC and support uniformly. At the technical layer, we co-optimise products for compliance, language, and industry adaptation in Greater Bay Area and SEA markets. Specific arrangements vary by product (exclusive distribution, regional master distribution, joint solutions); responsibility boundaries are explicitly defined in each contract.

Related products: iMario · Jiangshi Video Analytics · Meizhi Industrial Vision · Lingjing Personal Agent

Our standard scope at the client side: pre-sales requirement assessment and product selection, localisation (Traditional Chinese / English UI, regional regulatory and industry standard alignment), PoC design and execution, private deployment and system integration, training and documentation, post-launch first-line support and SLA fulfilment. Original product teams handle core product R&D, version iteration, and second-line technical escalation. The client interfaces only with Lynsun, and Lynsun owns delivery outcomes.

Customer's support entry point is always Lynsun. We provide three SLA tiers (Standard / Premium / Mission-Critical) with contractually committed response times for first-line intervention, and escalate to the original product engineering team as needed. All tickets and escalations are tracked centrally by Lynsun. For specific contact details, please use the Contact page (we don't publish them here to avoid spam crawlers).

Yes — localisation is one of our core delivery capabilities. This includes Traditional Chinese / English UI and documentation; regional industry terminology and regulatory adaptation (e.g. BNF, HA Drug Formulary for the hospital solution); PDPO and other privacy law alignment; local timezone operations support; and where required, a Hong Kong-resident hosting setup with data staying in-region.

Related products: Hospital IoT · Smart Park Leasing

A four-step path: 1) Requirement assessment (30–60 minute online discussion to confirm scope, scale, compliance boundaries); 2) Proposal and quote (5–10 working days to issue solution and pricing with deployment options and SLA tiers); 3) PoC pilot (most products support 4–12 week single-scenario pilots with measurable success criteria); 4) Contract and full deployment (continued based on pilot results, executed against agreed milestones). The process runs primarily via email and online meetings, with a Lynsun project manager driving key checkpoints.

Most products offer PoC or trial: iMario provides a free starter tier; the e-commerce visual platform has free trial credits; hospital and park solutions typically follow a 3-month single-site / single-park / single-scenario low-cost pilot; hardware products (Kumi recorder, ESP32 Xiaozhi) have sample evaluation. Specific quotas and durations are confirmed during the assessment phase based on client scale and use case.

Related products: iMario · E-commerce Visual AI · Hospital IoT · Kumi AI Recorder · ESP32 Xiaozhi

Three pricing models depending on product type: SaaS platforms (iMario, e-commerce visual, park leasing) use annual subscription + usage tiers; industry solutions (hospital IoT, lab robotics) use a "software licence + deployment services + annual maintenance" project-based model; hardware products (Kumi, ESP32) follow procurement + optional custom firmware. All quotes include localisation and first-line SLA — no hidden fees.

All products support private deployment: public cloud (Tencent Cloud Hong Kong / Alibaba Cloud Singapore / AWS APAC), client-owned data centre, or hybrid. Solutions involving personal or clinical data default to data not leaving the hospital / not crossing borders, with hosting designatable to Hong Kong or Singapore. We align with PDPO (HK), PDPA (Singapore), and mainland data export compliance, and provide a Data Processing Agreement (DPA) and compliance whitepapers as needed.

Related products: Hospital IoT · Smart Park Leasing · Lab Robotics

Yes. Integration interfaces by industry layer: healthcare uses HL7 / FHIR standards; enterprise systems integrate with WeChat Work, Feishu, DingTalk, SAP, Salesforce, Oracle; e-commerce connects to Shopify, Lazada, Shopee, Amazon, TikTok Shop API; other scenarios offer RESTful API + Webhook + SDK. SSO (OIDC / SAML) is supported by default. Specific integration scope is jointly assessed during the PoC phase.

Related products: Hospital IoT · iMario · E-commerce Visual AI