Privacy Policy

1. Who We Are

Lynsun Tech Limited ("Lynsun", "we", "us", "our") is a company incorporated in Hong Kong (registered address: Room 502, Ritz Plaza, 25 Hung To Road, Kwun Tong, Hong Kong). We operate the website lynsun.ai and provide AI product selection, localisation, deployment, and support services.

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") of Hong Kong and, where applicable, the Singapore Personal Data Protection Act 2012 ("PDPA").

2. What Personal Data We Collect

We collect the following categories of personal data:

• Contact information: name, company / organisation name, job title, work email address, phone number or WhatsApp number.
• Enquiry content: the message, industry, and product interests you submit via our contact form.
• Communication records: emails, chat messages, and meeting notes related to your enquiry or engagement.
• Technical data: IP address, browser type, operating system, referring URL, and pages visited (collected automatically via server logs or analytics tools).

We do not collect sensitive personal data (e.g. national ID numbers, financial account details, health records) through this website.

3. How We Use Your Personal Data

We use the personal data you provide for the following purposes:

• Responding to your enquiries and requests for product information or proposals.
• Scheduling and conducting product demonstrations, consultations, or Proof-of-Concept (PoC) discussions.
• Sending follow-up communications related to your specific request.
• Maintaining records of business communications for contract and service delivery purposes.
• Improving our website and services based on aggregated, anonymised usage data.
• Complying with applicable laws, regulations, and lawful requests from authorities.

We do not use your personal data for unsolicited marketing without your prior consent. We do not sell, rent, or trade your personal data to third parties.

4. How We Store Your Data

Personal data submitted via our contact form is transmitted to and stored by Formspree Inc. (a third-party form processing service) and forwarded to our designated business email address. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.

Our website is hosted on Tencent Cloud (Hong Kong region). Server logs and technical data are stored in Hong Kong. We do not transfer personal data outside of Hong Kong or Singapore without your consent or a lawful basis under PDPO / PDPA.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law — typically no longer than 3 years from your last interaction with us, after which data is securely deleted or anonymised.

5. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site. We use only essential cookies necessary for basic site functionality (e.g. language preference). We do not currently use advertising or tracking cookies.

You can disable cookies in your browser settings at any time. Disabling cookies may affect certain website features such as language preference persistence.

6. Sharing of Personal Data

We may share your personal data with:

• Technology partners (e.g. Formspree for form processing, Tencent Cloud for hosting) solely to operate our website and services, under contractual data-processing obligations.
• Product technology partners strictly where necessary to respond to your specific product enquiry (e.g. sharing your technical requirements with a product vendor to prepare a proposal), with your knowledge and in connection with your request.
• Legal and regulatory bodies where required by Hong Kong law, court order, or lawful regulatory request.

All third parties with whom we share data are required to handle it in accordance with applicable privacy laws.

7. Your Rights Under PDPO

Under the Hong Kong PDPO, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate personal data we hold about you.
• Request deletion of your personal data, subject to any legal retention obligations.
• Object to the use of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 40 days as required by the PDPO. We may need to verify your identity before processing your request.

8. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmission between your browser and our website is encrypted via HTTPS (TLS).

No method of transmission over the internet is 100% secure. If you believe your personal data has been compromised, please contact us immediately.

9. Contact Us

For any privacy-related questions, requests, or complaints, please contact:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong .

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.